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REFUND and RETURN POLICY

REFUND and RETURN POLICY

 
NATCOMM USA offers an Industry Leading Refund Policy that meets or exceeds all State and Federal Requirements for our customers in the USA, Canada, Mexico and all Export Sales.
 
Due to the Superior Performance, Features and Reliability resulting from over 25 Years of Continuous Product Development and Refinement, we offer :
 
A 30 Day Unconditional Money Back Guarantee for all our products (excluding freight charges).
 
In the unlikely event that you are not satisfied with a product or products purchased DIRECT from NATCOMM USA, you can request FOR ANY REASON, including change of mind, a REFUND for the Full amount that you have paid for the PRODUCT. 
 
A Refund is NOT PROVIDED for the original FREIGHT CHARGE of the Product(s), which in most cases has been charged to you at less than our cost, due to our subsidized FIXED DELIVERY CHARGE policy. 
 
Return During the 30 Day Unconditional Money Back Guarantee period
 
Should you require a REFUND within the 30 Day Period from the original sale date, please email us at sales@natcomm.us to initiate your refund application.
 
Products for REFUND must be returned, at the purchaser’s expense, in ORIGINAL CONDITION together with all supplied cables, connectors and any other accessories that were supplied with the Product(s) to our UPS Delivery box :
 
NATCOMM USA LLC
PMB106
310 N. Indian Hill Blvd
Claremont CA 91711
 
Ph :  800 530 8645
info@natcomm.us
 
Should the Product(s) be returned without any originally supplied accessory items, a small deduction for our actual ‘buy cost’ of the accessory items may be DEDUCTED from the REFUND.
 
All REFUNDS will be processed within 7 Days from receipt of any returned goods. 
 
  • Purchases made by Credit Card will have a refund applied to the same Credit Card. 
  • Purchases made by PayPal will have a refund applied to the originating PayPal account. 
  • Purchases made by Cheque will have a refund applied to the originating bank account.
  • Purchases made by Direct Bank Deposit will have a refund applied to the originating bank account.
 
NATCOMM USA also guarantees to meet any STATE or FEDERAL REFUND regulations applicable to the purchase of NATCOMM USA product or products purchased DIRECT from NATCOMM USA.
 
NATCOMM USA product or products purchased DIRECT from an INDEPENDENT RESELLER, should refer ALL REFUND requests direct to the INDEPENDENT RESELLER where the goods were originally purchased.
 
 
Return During the TWO YEAR WARRANTY period
 
Your NATCOMM USA device is guaranteed against defects from workmanship for a period of two years (24 months) from the date of purchase. In the event of failure, you should email NATCOMM with full details concerning the nature of the problem.
 
In the unlikely event of that we diagnose a problem with your unit, you will be forwarded a Return Authorization Form where you can provide details of the problem and your contact number and return address. 
 
You should send with your carefully packed Product and the completed Return Authorization form, to our UPS Delivery box :
 
NATCOMM USA LLC
PMB106
310 N. Indian Hill Blvd
Claremont CA 91711
 
Ph :  800 530 8645
info@natcomm.us
 
On receipt we will forward a replacement unit to you at our cost by Express International Courier.  
 
 
Our contact details
 
Should you require any further information pertaining to our REFUND POLICY, please email us at : info@natcomm.us
 
All NATCOMM USA products are tested and approved for all required USA (FCC) and Canadian (IC) requirements.
 
Our Responsible Supplier Code (RPC Code) is : NC